Returns:

We do accept returns, but you must call the store within 7 days of purchase!  Returns are for STORE CREDIT only! (shipping charges are not refunded!)  Items must be returned in original -condition.  Please call the store at  757-523-4965 Ex 1# for return authorization.  Returns mailed without return authorization are assessed a 10% restocking fee.  Return shipping is your responsibility.  We are not responsible if the product arrives back to us damaged.  We recommend returning your product using UPS or other such delivery company.  Any items that are CD's, Cassettes, or Computer licensed products, (ie Critical Thinking CD's or SOS), MUST be returned in shrink wrap or they are not returnable.  Store credit will only be issued once your return is processed.  Please allow at least two weeks to process a return during the winter months, (November - February)  and at least 6 weeks to process a return in the summer months.  (March - October)

* Please note that orders that qualified for the FREE shipping will be charged a shipping fee if your return causes the original order to fall below the FREE shipping amount.  Shipping fee will be deducted from your store credit amount on file.